Day 1: Sense Perception
The first day of my SM immersion was probably the most difficult since this was when I needed the most adjustments. My primary role on this day, a Wednesday, was a bagger, and I had difficulty (admittedly even until now) being able to quickly tie the plastics the standard way of tying in the one-knot way. Many of the customers quickly noticed how my friends and I were not the usual baggers, since they could see that we would tie things up a lot slower than the usual baggers, and hear what we say and our remarks on how fast these customers pile up. By using their primary senses, even though no one told them about our backgrounds, they were able to learn something new.
Day 2: Emotion
My second day was just like my first day, in the sense that I still served as a bagger the entire day instead of fixing assets or stacking products. However, I still learned a lot about people, in this day in particular, how different attitudes of people can be. Sometimes, they are really kind and understanding, but some people just seem to find pleasure in ripping other people up. One of my friends was stereotyped and rudely asked why he wasn’t just working under his dad in Ongpin for the rest of his life. When I heard that, I felt pissed off since that was really random and uncalled for. From this emotion, I knew that some people just didn’t really care about the possible results of their actions, and that you must be mentally prepared for everything since you don’t know when the next racial jab or insult will come.
Day 3: Language
On this day I did a variety of jobs: bagging, serving raw meat, cutting up fruits and vegetables and fixing assets. In this day, I was able to encounter a good example of another way of knowing, which was language, in another incident with a customer. While I was bagging, the customer at that time (who was an old lady) told me something in Filipino in the most unclear manner possible, eating her words. When I replied with “I’m sorry, what Ma’am?”, she started asking why I couldn’t speak Filipino. I just told her it was not the fact that she was speaking Filipino why I couldn’t understand, it was how she delivered the message, as she mumbled it out in an open space with noise coming from everywhere. She just laughed and said it clearly, and that’s when I understood that she was asking me to split up her products into more plastics (probably for future use). This showed how important language, which is not limited to the native tongue rather to actual communication in any form, or the actual delivery of the message, plays a critical role in letting other people know something, and vice versa.
Day 4: Reason
Today, I talked to one of the SM employees and asked if she was satisfied with her job, even for the moment. She told me she wasn’t, and explained the system in which the cashier would have to pay for even the slightest mistakes with handling or leaving products in the counter even though it was the baggers fault if ever. She told me many of the people here thought that it was a very tight system especially for the cashiers, considering their wage to be average at best, according to her. After a while though, even though I feel it might be a bit too strict on the cashiers, I was able to deduce the reason why the SM management team would implement such a policy just by thinking about it. It was probably done to raise accountability for the cashiers and to strongly encourage efficient production from the employees, even though it was cause them to feel bad about it. This would then lead to less mistakes, hence less customer complaints, leading to a more effective workforce. Since many of the employees here are working on a 5 month contractual basis, maybe it can be said that this work could be, aside from a temporary source of money, a good opportunity for them to gain experience, and this has been supported by some of the cashiers my friends and I have talked to. In this sense, by raising accountability they also improve the work habits of the employees thus it can help them perform better in jobs in the future. These are just possibilities, but nonetheless can be attained just by thinking about the situation.